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Available by the end of 2002, Microsoft Customer Relationship Management will help you increase sales and provide top-quality customer service—resulting in profitable customer relationships. Designed specifically for small and medium-sized businesses, Microsoft CRM will handle the full range of Sales and Customer Service functions, and will allow you to access key customer and sales information from Microsoft Outlook and the Web, so you can get up-to-date information from wherever you are, whenever you need it.
Microsoft CRM is built from Microsoft .NET architecture, delivering great business value through easy integration with third-party applications and Web services, Microsoft CRM can be access online or offline through Microsoft Outlook and work online remotely using the Web.
Microsoft CRM can generate comprehensive reports for management to forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, opportunities, and problems. Familiar Microsoft UI and work tools enable hands-on capability for your sales team with little training.
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