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Siebel Systems CRM provides powerful applications to increase revenue and profitability, ensure customer satisfaction, and accurately forecast future business opportunities.
Siebel CRM applications enable your business to establish a single source of customer information. It facilitates servicing, selling, and marketing to customers across multiple channels, such as the Web, call centers, field services, resellers, retail, and dealer networks.
Siebel Systems CRM enables critical customer and product information to be available across the entire organization and tight integration to your sales processing system, creating quick and accurate flow to fulfillment and billing. The result: greater customer acquisition and retention.
Application Modules
Siebel Sales
Siebel Sales allows teams of sales and marketing professionals to manage sales information throughout the entire sales cycle. This base application includes Opportunity Management, Account Management, Contact Management, Activity Tracking, Message Broadcasting, Siebel Search, Quotas, and Incentives functionality. Siebel Sales measures, manages, and improves sales performance, insuring a competitive advantage while providing consistency in analysis, interpretation, and information management. Decision makers use the same tools, resulting in parallel thinking across the entire enterprise, leading to bottom line savings with quicker lead-to-closure sales cycles.
Siebel Marketing
Siebel Marketing provides powerful tools to introduce products rapidly, differentiate offerings effectively, and market to specific audiences directly via telephone, mail, email, fax, and the Internet. Siebel Marketing provides maximum optimization of each phase of the marketing process: enterprise analysis, reporting, and campaign management, design, and measurement. Siebel Marketing enables marketing professionals, managers, and business analysts to monitor overall company performance and the effectiveness of programs and activities. The application extracts key customer information from Siebel Sales, Siebel Service, Siebel Call Center, and other operational data stores. The information automatically is compiled into a customer data mart designed for fast, ad hoc analysis.
Siebel Marketing includes a broad range of pre-built analyses about customers, resellers, and products that allow managers and analysts to drill down into key operational details and enables the creation of basic direct marketing campaigns.
Siebel Service
Siebel Service enables teams of customer service professionals to ensure complete customer satisfaction by using closed-loop, service request management capabilities. Siebel Service includes Service Request Management, Account Management, Asset Tracking, Contact Management, Activity Tracking, Message Broadcasting, Solution Management, and Siebel Search functionality. With Siebel Service, customer agents interact quickly and consistently across a broad range of communication channels. Service representatives become productive faster, supporting a broader range of products and services, resulting in higher satisfaction levels in each customer interaction.
Siebel Field Service
Siebel Field Service allows teams of customer service, field service, sales, and marketing professionals to ensure complete customer satisfaction by providing closed-loop problem resolution and field activities management capabilities. Siebel Field Service includes Service Request Management, Account Management, Asset and Configuration Tracking, Contact Management, Activity Tracking, Field Engineers and Field Engineer Activities Management, Service Parts Definition, Message Broadcasting, Solution Management, and Siebel Search functionality. This application enables organizations to deliver world class customer service during the entire problem resolution process, whether it requires dispatching one or multiple engineers and one or multiple service parts. Fully optimized field
service processes provide critical, updated information and the necessary tools to handle any field service situation.
Siebel Call Center
Siebel Call Center helps build customer loyalty while increasing revenue, minimizing the total cost of operations and ownership, and significantly improving call center effectiveness and productivity. It allows agents to handle interactions across a broad range of communication channels such as telephone, Web, fax, email, and interactive voice response (IVR).
Siebel Call Center helps create an integrated, closed-loop information flow between sales, marketing, and customer service operations. Agents can view a comprehensive history of all client-specific communications and service activities, leading to heightened customer service and support.
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